If in the unlikely event that the package is delivered to the customer chosen the address and signed for as shown on the tracker. If you the customer then disputes he/she has actually received the package the dispute will then be between yourself and the courier as if we try to assist as we have done in the past the courier will simply refer to the tracker and point out it was signed for.
So the customer will have to take up this dispute with the courier and request a “denial of service” receipt which shows us that the courier acknowledges and accepts they were at fault somehow and the parcel was either lost or stolen, once you get this and forward to us we will ship again.
You are fully agreeing to the terms and conditions of the above statement when ordering from us.